SENEDI FLICK RESPONSIBLE SOCIAL GAMEPLAY
Version: 6.0
Date of Last Update: May 17th, 2024
Senedi Flick is committed to endorsing responsible gameplay as a policy of customer care and social responsibility.
We believe it is our responsibility to you, our customers, to ensure that you enjoy your experience on our platforms, while remaining fully aware of the potential risks that can be associated with computer gameplay if you don't remain in control.
To ensure that you continue to enjoy safe and manageable play, we fully support responsible gameplay and have put measures in place to assist players who wish to control their play and we reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.
1. KEEPING TRACK OF YOUR PLAY
1.1. Playing video games should be treated as a fun pastime. Here are some tips to help you maintain control of your gameplay:
Keep it fun
1.2. Playing video games is a form of entertainment, but they should be played in moderation and not to escape reality or to generate income through winning prizes.
Don't spend too much
1.3. Set a budget for your entertainment and stick to it. Only purchase Gold Coins if you can afford to. You can always make use of free play via Senedi Flick alternative methods of entry (see Sweeps Rules).
Keep track of the time
1.4. We're thrilled you're here and we hope that you can continue playing, but don't let gameplay take up too much of your time. Just like going to the movies, we're here when you need some entertainment.
Make use of our gameplay management tools
1.5. If you need some time out, you can take a break from playing at any time by following the steps in section 2.
1.6. If you think you may be playing too often, consider the self-assessment questions in section 3 below.
2. STAYING IN CONTROL
2.1. We promote responsible gameplay among our customers, so we offer a variety of responsible gameplay features.
Account History
2.2. We can show you the account history through email to our Customer Support:
a. shows the result of each play over 2 weeks.
b. shows your purchase and redemption history over 2 weeks.
The Session Reminder
2.3. Senedi Flick can assist you to game responsibly by operating a Session Reminder each hour after playing the 2 hours game. It will remind:
a. suspends play and indicates how long you have been playing.
b. allows you to end the session or continue playing.
Set Limits
2.4 You can put "set limits" words in your email, and our Customer Support will provide you with a unique link through email. Please click on the link to access and implement the desired restriction settings. If the link expires, please reach out to our Customer Support via SenediFlick@outlook.com promptly for assistance.
2.5. Purchase Limit. The function provides you with options to pre-set how many Gold Coins you can purchase during a chosen period.
a. once the limit is reached, you will not be able to make any new purchases until the limit resets.
b. period options are Daily, Weekly or Monthly.
c. the limit can be adjusted or removed at any time. A decrease to the limit will take immediate effect. In contrast, an increase to the limit value or removal of the limit will take effect following 3 days cooling period.
2.6. Play Limit. The function provides the ability to set the maximum amount of Sweeps Coins you can play for your chosen time period.
a. once the limit is reached, you will not be able to play any more Sweeps Coins until the limit resets.
b. period options are Daily, Weekly or Monthly.
c. the limit can be adjusted or removed at any time. A decrease in the limit will take immediate effect. In contrast, an increase to the limit or removal of the limit will take effect following 3 days cooling period.
2.7. Daily Time Limit. The function provides the ability to set exactly how many hours you are logged into your account, up to a maximum of 10 hours per day.
a. once the limit is reached you will be logged out until the next day.
b. the limit can be adjusted or removed at any time. A decrease to the limit will have an immediate effect. In contrast, an increase to the limit or removal of the limit will take effect following 3 days cooling period.
2.8. We will endeavor to apply your limits as soon as practically possible, however, please note that this process takes a reasonable working period to implement. The limits will not come into effect until they have been fully implemented. If you find that the limits have not taken effect, it is your responsibility to inform us immediately.
Take a Break
2.9 You may briefly outline your requests via email, and our Customer Support will provide you with a unique link through email. Please click on the link to access and implement the desired restriction settings. If the link expires, please reach out to our Customer Support via SenediFlick@outlook.com promptly for assistance. This function allows you to take a short break from gameplay.
a. available options are 3 days, 7 days, 14 days or 30 days.
b. it will not be possible to reactivate your account until the chosen period ends.
c. during this time, you will not be able to access the services and no longer receive any further marketing materials from us.
d. during this time, you will not be able to play any games, make any purchases, or redeem prizes. Current pending redemptions won't be affected. However, if you would like to make a redemption during this period, you will need to contact Customer Support via SenediFlick@outlook.com.
2.10. Take a break period has expired access to your account will automatically resume unless you email and notify us you do not wish to re-open your account.
2.11. We will endeavor to apply your take a break as soon as practically possible, however, please note that this process takes a reasonable working period to implement. The take a break will not come into effect until they have been fully implemented. If you find it has not taken effect, it is your responsibility to inform us immediately.
Self-Exclusion
2.12 Self-exclusion allows you to suspend your account for a longer time period. If you feel like your gameplay has become problematic, you may voluntarily exclude yourself from the Senedi Flick platform by contacting our Customer Support via SenediFlick@outlook.com. You may briefly outline your requests via email, and our Customer Support will provide you with a unique link through email. Please click on the link to access and implement the desired restriction settings. If the link expires, please reach out to our Customer Support via SenediFlick@outlook.com promptly for assistance.
2.13. The self-exclusion request must include your full name, address and email address to ensure we can locate your account to implement the self-exclusion request.
2.14. After your self-exclusion request has been processed you will receive a confirmation email that we determine is valid for your account. If you do not receive a confirmation email within 7 days of submitting your self-exclusion request, please immediately email SenediFlick@outlook.com to advise your confirmation email has not been received. If we do not receive your confirmation, we will resend the confirmation email on the 8th day after your initial self-exclusion request submission. Should we still not receive a response within 7 days after the resent confirmation email, your account will be closed, and your self-exclusion request will take effect automatically.
2.15. During a self-exclusion period, you will not be able to play any games, make any purchases, or redeem prizes. Current pending redemptions won't be affected.
a. Sweeps Coins expire 90 days after you last log in. We strongly recommend you redeem any redeemable balance in your account before setting a Self-Exclusion. If you need additional information on Sweeps Coins, please refer to: Sweeps Rules
b. however, if you would like to make a redemption during this period, you will need to contact Customer Support via SenediFlick@outlook.com
2.16. Self-exclusion will be for a minimum of 6 months, however, can extend to as long as you require.
2.17. Self-exclusion status cannot be modified or reversed in any manner for a period of 6 months thereafter you can request the reactivation of your account by contacting our Customer Support via SenediFlick@outlook.com.
2.18. Where you contact us to re-open your account:
a. your request will be logged but access to your account will be subject to a further seven (7) waiting period for the re-open request. Once this period has expired you will receive an email asking if you would still like to reactivate your account.
b. we may ask you some questions to ensure that you wish to open your account and that it is the right option for you.
c. at this point your account may be re-opened if you still wish to do so and we are satisfied that it should be re-opened. Re-opening of an account will be at our sole discretion.
2.19. We will endeavor to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been implemented by us and communicated to you. If, after the aforementioned procedures, you find that you are still able to access and log into your account, it is your responsibility to inform us immediately.
2.20. We may exclude you from the Senedi Flick platform at our sole discretion if there are reasons to indicate that you may have a computer gameplay problem.
2.21. We strongly recommend that you also seek exclusion from all other gameplay platforms you have an active account with.
Stop playing/Close your account
2.22. You may choose to close your account. If you wish to do so, make a written email request to Customer Support via SenediFlick@outlook.com.
2.23. We reserve the right to refuse or close a customer account in our sole discretion, but any contractual obligations already made by us will be honored accordingly.
3. SELF-ASSESSMENT
3.1. If you think your or someone else's computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions below.
a. do you often re-live gameplay experiences or think about future ones?
b. do you hide or lie about your gameplay?
c. do you get very angry when someone or something interrupts a game?
d. have you ever taken a break from gameplay and binged uncontrollably upon your return?
e. when upset, do you soothe yourself with games or plans to game?
f. do you find yourself playing casino or poker games in the early morning?
g. do you find ways to game when away from home?
h. do you set limits to your gameplay and then break them, playing hours longer than intended?
i. do you lose hours of sleep to gameplay?
j. have you called in sick or late to work or skipped classes to a game?
k. have you sworn off a game, uninstalled it, and later returned to it?
l. do you feel guilt and shame around your gameplay?
m. does your gameplay contribute to arguments in your relationships?
n. has your gameplay taken the place of any hobbies or sports you used to enjoy?
o. do you forget appointments, responsibilities or deadlines in work or school when playing online?
p. do you become irritated and defensive when people suggest you might be playing online too much?
q. have your hours spent playing online increased over time?
r. do you blow off social events to game?
s. have you lost contact with friends and family since playing online?
t. do you have intense feelings (highs, lows, anger, fear) while playing online?
3.2. The more questions that you answer "yes" to, the more likely it is that you are having difficulties with your gameplay. To speak with someone who can give you advice and support, please contact the Support Organization referred to in 4.
4. SUPPORT ORGANISATION
4.1. Should you wish to access help and support services for people who have been adversely affected by gameplay, we advise you to get in touch with the Computer Gaming Addicts Anonymous (CGAA) via https://www.gamingaddictsanonymous.org/.
4.2. Important: Please note that the CGAA is an independent problem gameplay support service and is NOT in any way affiliated with Senedi Flick. The CGAA does NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us via SenediFlick@outlook.com.
PLAYER PROTECTION POLICY
1. PROTECTION OF MINORS
1.1. With the internet accessible via mobile devices and in homes around the world, responsible online gameplay relies heavily on parental control and supervision. To ensure child safety on the internet, we encourage our customers to make use of filtering software to prevent minors from accessing inappropriate online material.
2. TIPS FOR PARENTS
2.1. We offer the following tips for parents:
a. keep your username and password safe.
b. do not leave your computer or device unattended when logged in to your account.
c. do not use the “Remember Me” feature on a shared computer or device, especially if you share your computer or device with children.
d. take particular care regarding the use by minors of all electronic and mobile devices.
e. keep your bank cards and bank account details out of reach of children.
f. do not allow minors (under 18 years) to participate in any gameplay activity meant for adults (+18 years).
g. make use of filtering software to prevent your children from accessing inappropriate material online.
2.2. If you share your device or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to gameplay platforms. There are third-party services available that may be able to assist with this, such as:
a. netnanny.com
b. cybersitter.com
c. cyberpatrol.com
3. TIPS FOR PLAYERS
3.1. Make sure that the decision to play Senedi Flick is your own personal choice.
3.2. Determine how much you will spend before playing.
3.3. Before you start playing, familiarize yourself with the rules of the games.
3.4. We suggest that you don't play on our platform if:
a. it interferes with your daily responsibilities.
b. you are being treated or are in recovery for any type of dependency.
c. you are under the influence of alcohol or any other substance; or
d. your primary purpose is to pay debts using prizes you might win.